FREQUENTLY ASKED QUESTIONS

Ask your super or building manager of BOTH locations if a Certificate of Insurance is required. This certificate assures the building manager that Expo Movers is insured in case of damage to the building and personnel and protects the building against liability for damage.

If one or both buildings require a Certificate of Insurance, please forward the information to our Customer Service Department at:

Phone: 212-321-3976
E-mail: [email protected]

Please allow 24-48 hours of processing time and include at a minimum the following requirements: Name, Phone Number, Email Address, and detailed information about your request.

The earlier you call, the better. The more lead time you can give, the more likely we will meet your preferred pick-up and delivery schedule and be ready to address all your moving needs.

Yes. Upon request, we will send one of our relocation consultants to your home. Expo Movers’ relocation consultants are trained to assist you with all your moving & storage questions. Our relocation consultant will provide you with a written binding estimate that specifies all costs and services included.

A binding estimate guarantees, in writing, the cost of the move based on the services requested or deemed necessary at the time of the estimate. For example, suppose additional services are requested or required at origin or destination (such as adding items, extra packing, or shuttle service to a location a full-size van cannot access). In that case, additional costs will apply for these specific services.

Local moves are typically conducted and charged on an hourly basis. Long-distance and international moves are generally performed by weight or volume. Ask our relocation consultant which way your move will be completed.

The term “packing” refers to small objects and loose items. It does not refer to furniture. The level of packing you should do depends entirely on the amount of time, money, and energy that you may want to spend.

You can

• leave all the packing to us,
• pack partially, or
• pack everything yourself.

Most customers prefer the movers to pack all artwork, lamps, electronics, breakables, and delicate objects. When you receive an estimate from our relocation consultant, do not forget to describe all the items that need particular care.

Our company provides full protection service for all furniture. All furniture will be fully wrapped with heavy-duty moving pads. Glass, marble, and delicate surfaces will be put into cardboard or wood crates by the movers. When you receive an estimate from our relocation consultant, do not forget to describe all the furniture special care needs.

If you wish to save some time, you can, but disassembling your furniture is unnecessary. Most clients leave all dismantling and reassembling work for the movers. The movers will reassemble all the furniture that was dismantled.

Most refrigerators, washers, dryers, and other electrical or mechanical appliances require special servicing to ensure safe transportation. For example, moving parts, such as motors on major appliances, washer drums, or mechanical arms should be securely fastened for shipment. In addition, gas appliances need to be serviced and disconnected before you move. Expo Movers will perform these services using our qualified personnel or an authorized service company. Ask our relocation consultant about servicing your appliances for moving.

If your new home is not ready, you have two options from which to choose. One is to extend your stay at your old location. The second is to store your goods until the new location is ready. Whether you require overnight, short-term, or long-term storage, Expo Movers provides perfect storage solutions for your needs. Check with our relocation consultant which storage service best suits your situation.

We gladly accept payments in certified checks, money orders, cashier’s checks, or cash. For long-distance moves, 50% of the payment is required upon pick up, and the remaining balance is due upon delivery.

Yes, but you will need to determine the type and level of protection. There are two primary options: Release Value Liability (weight-based) or Full Value Liability. Our relocation consultant will explain to you all the protection options and rates. Third-Party insurance is also an option. If you have homeowner or renter’s insurance, inquire about “in-transit” coverage with your insurance agent.

Expo Movers is aware of the complexity of moving and choosing a moving date. Therefore, we are always ready to accommodate any change to your moving schedule. Please get in touch with our relocation representative, as soon as you know about the required change in moving arrangements.